"Maolong Machinery Quality Guarantee"
Our company has established a complete quality management system, strictly implemented in accordance with ISO9001: 2000 standards, and adopted strict measures in terms of quality assurance and product safety:
I. Quality assurance measures:
According to the requirements of the ISO 9001: 2000 standard, strict quality assurance measures have been taken from the entire process from purchase, process, finished product shipment to after-sales service:
1. Purchase quality assurance measures:
① Control supply channels and select qualified suppliers:
For the main raw materials and components, our company must choose well-known brands at home and abroad; suppliers choose a first-level agent to ensure 100% genuine parts purchased; strict evaluation of all suppliers, and record their performance, every year After re-evaluation, only those who pass the evaluation can be included in the "Qualified Supplier Register"; the main raw materials and components must be purchased from qualified suppliers.
② Establish a sound purchase inspection system:
Our company's quality control department is equipped with a full-time purchase inspector to conduct strict inspections on all outsourced and outsourced parts. Only qualified materials can be put in storage and put into production.
2.Quality assurance measures in the production process:
The quality control of the production process mainly adopts a combination of self-inspection, mutual inspection, and special inspection. For the quality problems that occur, the principle of "three no let-offs" is adopted: that is, the quality problems are not solved and the improvement measures are not implemented However, the parties have not been educated. Secondly, it has also established a quality statistics and quality goals assessment system. It conducts statistical analysis of the quality of each process every month, and implements the "quality veto power" for those who have not reached the quality goals. In addition, special attention is paid to the use of advanced process methods, the purchase of advanced processing equipment, and full-time engineers to conduct process guidance and inspection to ensure that the processing capacity is sufficient and the process quality is kept under control for a long time.
3. Quality assurance measures for finished products:
All the finished products produced by our company must be strictly inspected by a qualified full-time inspector, and the products can only be put into the warehouse and shipped out after being qualified. It is also equipped with relevant technical information (drawings, test reports, operating instructions, etc.), and also makes quality commitments to customers (quality assurance); in order to ensure 100% of the finished product ex-factory rate, our company takes regular training, qualification assessment, Strict assessment and other effective measures; At the same time, the director and manager of the quality control department strictly monitors the quality of the finished product and conducts random inspection and recheck at any time to ensure that all quality problems of the finished product are completely resolved before leaving the factory.
4.After-sales service quality assurance measures:
The company's planning operation department has set up a special after-sales service team, with a person in charge of after-sales service, extensively collecting customer opinions, conducting customer satisfaction surveys regularly, and handling customer comments and complaints in a timely manner; professional and technical personnel at the site during the installation After the installation is completed, it is controlled and tested by professionals. After the product is put into operation, it will provide technical guidance to guide customers to maintain the product. When the product has quality problems, it will be handled as soon as possible. Implement lifetime services for products.
2. Safety protection measures:
Product safety performance is one of the key considerations of our company. Effective product safety measures are taken from product design, production, inspection, packaging and use.
In terms of product inspection, in addition to the inspection of electrical performance or function, it also pays special attention to product safety inspection, and the electrical safety has passed EU CE certification.
In terms of packaging and transportation, we attach great importance to product protection. The product packaging uses waterproof and moisture-resistant fresh-keeping film and anti-collision paper packaging, and then uses high-quality wooden nails to form boxes.
Third, quality commitment:
Our promise: All machines are guaranteed for one year. If there is a failure due to quality problems within one month, it can not be repaired, and will be returned or exchanged unconditionally. Free home repairs and lifetime maintenance.